Privacy Policy – Go UK Property Ltd

1. Who We Are

Go UK Property Ltd is a property management, letting, and estate agency company registered in England and Wales.

We act as the Data Controller responsible for deciding how your personal information is handled and protected.

2. What Information We Collect

We may collect and process the following personal data:

• Full name, contact details, and date of birth
• Identification Documents (passport or driving licence)
• Employment and financial information (proof of income, bank details), including Source of Funds/Wealth evidence for purchases
• Property and tenancy details (address, rent, term, deposit, or sale details)
• References, background checks, and Anti-Money Laundering (AML) checks
• Communication records (emails, WhatsApp, phone calls)
• Special Category Data (e.g. racial/ethnic origin revealed incidentally in ID documents)

3. How We Collect Your Information

We obtain data directly or indirectly through:

• Tenancy applications, sales instructions, or referencing forms
• Direct communication via phone, email, WhatsApp, or online forms
• Landlords, tenants, contractors, solicitors, or conveyancers involved in a property transaction
• Third-party referencing, credit check, or AML verification companies
• Public sources such as the Land Registry or electoral roll

4. How We Use Your Data

We process your information to:

• Manage tenancy agreements and rent payments
• Manage property sales and purchases, including liaising with legal parties
• Conduct referencing and legal checks (e.g. Right to Rent)
• Execute our statutory Anti-Money Laundering (AML) duties on buyers and sellers
• Coordinate maintenance and repairs
• Communicate with landlords, tenants, buyers, sellers, and contractors
• Fulfil legal and accounting obligations (e.g. HMRC compliance)
• Send property updates where you have given consent (you can withdraw any time)

5. Lawful Basis for Processing

We rely on one or more lawful bases:

• Contract – to perform tenancy, management, or agency work for sales/purchases
• Legal obligation – to meet UK property, tax regulations, and Anti-Money Laundering (AML) regulations
• Legitimate interest – to manage our business and services securely, and prevent fraud
• Public Interest – limited processing of ID-related data to comply with legal duties (e.g. AML checks)
• Consent – for optional communication like marketing

6. Sharing Your Data

We share limited data when necessary with:

• Landlords, tenants, buyers, sellers, or contractors
• Deposit protection schemes (MyDeposits, DPS)
• Referencing, maintenance, or AML service providers
• Professional advisers (accountants, solicitors, or conveyancers)
• Authorities or regulators where required by law (e.g. HMRC, the National Crime Agency (NCA) for suspicious activity reporting)

We never sell your data for marketing.

7. Data Storage and Security

Your data is stored securely using password-protected and encrypted systems. Paper records are kept in locked cabinets with restricted access. We take reasonable steps to prevent loss, misuse, or unauthorised access.

8. Data Retention

We keep your data only as long as needed:

• Tenancy/Sales records – 6 years after the agreement or transaction ends
• Financial and accounting records – 6 years (HMRC compliance)
• Unsuccessful applications – deleted within 12 months

9. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Request correction or deletion of inaccurate data
• Object or restrict how we use your data
• Withdraw consent for marketing at any time
• Complain to the Information Commissioner's Office (ICO): www.ico.org.uk

10. Contact Us

For privacy or data protection enquiries, please contact: